What to expect

What can I expect from my pre-loved purchase?

Each and every item in Lucy’s Closet has been hand selected by me, Kristin! Every effort is made to select items in only the best of condition … or that are so full of vintage character that a few flaws only add to the charm. Any flaws that are found will be clearly identified within each listing.

Lucy’s Closet is committed to operating as a sustainable business, making as little an impact on our environment as possible. Therefore, washable items will be laundered in naturally scented, plant-based detergent. As a more environmentally friendly alternative to dry cleaning, unwashable items will be hand steamed to remove odor-causing bacteria and, if needed, refreshed with plant based fabric spray. All shoes will be machine washed or wiped down, and insoles wiped or sprayed with natural disinfectant. Socks are all brand new.

Your purchase will be packaged in the most environmentally friendly materials possible. My first concern is to get your things to you as inexpensively as I can. Sometimes this means utilizing brand new Flat Rate boxes. Otherwise, it is my goal to re-use packaging whenever possible. Yes, this may mean a cardboard box from Amazon, but don’t worry … your items will be kept clean and secure inside biodegradable/recyclable plastic bags.

I want you to be super happy with your purchase at Lucy’s Closet. If there is anything I can do to improve your experience, please let me know!